Whisky Online Shop

Food & Beverage • United Kingdomwww.whisky-online.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

−36.1 vs. last month4.92 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#221of 551

Top 40% · Upper Half

#1 (best)#551 (worst)

#219Peer

#220Peer

#221This company

#222Peer

#223Peer

Overall Customer Sentiment

Above Average

88% of reviews positive, 10% negative

88%

positive

Positive88%
Neutral2%
Negative10%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 50% negative and 17% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.8%

Product Quality

17.3%

Loyalty

14.4%

Onboarding

11.3%

Pricing

9.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 25.3% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

95.7%

4★

2.3%

3★

1.3%

2★

0.0%

1★

0.7%

Based on 600 analyzed reviews. Sentiment is slipping: 93.8% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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