Based on public reviews and response behavior.
Among fully-analyzed Home & Living companies
65% of reviews positive, 32% negative
Covering December 2024 — 29 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 38% negative and 3% neutral.
Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Loyalty.
The most common complaint theme is Delivery Shipping, making up 13.9% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 70.3% of reviews in the last three months were positive, compared with 89.9% in the three months before that.
