Customereye

Wayland Games

Gaming & Esports • United Kingdomwww.waylandgames.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
−1.0 vs. last month4.89 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#130of 259
Top 50% · Mid Pack
#1 (best)#259 (worst)
#128Peer
#129Peer
#130This company
#131Peer
#132Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering December 2024 — 66 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.5%
Response Speed
19.1%
Product Quality
16.1%
Pricing
12.2%
Customer Support
10.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • Built from a negative-review share of 35.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
94.8%
4
2.8%
3
0.5%
2
0.7%
1
1.2%

Based on 600 analyzed reviews.

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