Based on public reviews and response behavior.
100 reviews over 1,735 days (about 1.8 per month). Busiest month: 9% of reviews. Languages: en 100%.
Gaming & Esports average: score 57.8, rating 4.00 stars, reply rate 26.4%, over 1,210 ranked companies · benchmark 22 Oct 2026
Score
54.7
Industry average 57.8
3.1 below average
Rating
4.34
Industry average 4.00
0.34 above average
Reply rate
—
Industry average 26.4%
not measured
Among ranked Gaming & Esports companies
Only companies with enough recent, scoreable reviews are ranked.
78% of reviews positive, 21% negative
Covering October 2024 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,210 ranked companies in Gaming & Esports (benchmark 22 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.385). Review the worst months in the trend data to identify specific operational or product issues.
"Customer Support" is the strongest recurring theme in the reviews: 82 mentions with a sentiment score of 78.90/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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