Based on public reviews and response behavior.
100 reviews over 1,833 days (about 1.7 per month). Busiest month: 65% of reviews — one month dominates this sample. Languages: en 100%.
Government & Civic average: score 30.0, rating 1.73 stars, reply rate 4.3%, over 39 ranked companies · benchmark 24 Oct 2026
Score
17.3
Industry average 30.0
12.7 below average
Rating
1.21
Industry average 1.73
0.52 below average
Reply rate
—
Industry average 4.3%
not measured
Among ranked Government & Civic companies
Only companies with enough recent, scoreable reviews are ranked.
18% of reviews positive, 81% negative
Covering June 2022 — 65 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 11% of reviews in this period, with 88% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 39 ranked companies in Government & Civic (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.643 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 17.3 sits in the bottom quarter of about 39 ranked Government & Civic companies (25th percentile: 18, median: 29). The weakest topic and the reply rate are the two levers that move this score fastest.
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