Based on public reviews and response behavior.
72 reviews over 1,457 days (about 1.5 per month). Busiest month: 6% of reviews. Languages: en 100%.
Government & Civic average: score 30.0, rating 1.73 stars, reply rate 4.3%, over 39 ranked companies · benchmark 24 Oct 2026
Score
16.3
Industry average 30.0
13.7 below average
Rating
1.51
Industry average 1.73
0.22 below average
Reply rate
—
Industry average 4.3%
not measured
Among ranked Government & Civic companies
Only companies with enough recent, scoreable reviews are ranked.
21% of reviews positive, 79% negative
Covering September 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Share of theme mentions
Themes extracted from 72 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 39 ranked companies in Government & Civic (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.825 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 16.3 sits in the bottom quarter of about 39 ranked Government & Civic companies (25th percentile: 18, median: 29). The weakest topic and the reply rate are the two levers that move this score fastest.
