Based on public reviews and response behavior.
100 reviews over 2,702 days (about 1.1 per month). Busiest month: 62% of reviews — one month dominates this sample. Languages: en 100%.
Government & Civic average: score 30.0, rating 1.73 stars, reply rate 4.3%, over 39 ranked companies · benchmark 24 Oct 2026
Score
19.8
Industry average 30.0
10.2 below average
Rating
1.25
Industry average 1.73
0.48 below average
Reply rate
—
Industry average 4.3%
not measured
Among ranked Government & Civic companies
Only companies with enough recent, scoreable reviews are ranked.
22% of reviews positive, 77% negative
Covering April 2019 — 62 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 84% negative and 2% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 39 ranked companies in Government & Civic (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.453 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An average rating of 1.25 stars is 0.5 below the Government & Civic average of 1.7. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
