Based on public reviews and response behavior.
72 reviews over 2,259 days (about 1 per month). Busiest month: 18% of reviews. Languages: en 100%.
Government & Civic average: score 30.0, rating 1.73 stars, reply rate 4.3%, over 39 ranked companies · benchmark 24 Oct 2026
Score
27.1
Industry average 30.0
2.9 below average
Rating
1.10
Industry average 1.73
0.63 below average
Reply rate
—
Industry average 4.3%
not measured
Among ranked Government & Civic companies
Only companies with enough recent, scoreable reviews are ranked.
13% of reviews positive, 86% negative
Covering April 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 72 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 39 ranked companies in Government & Civic (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.872 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An average rating of 1.10 stars is 0.6 below the Government & Civic average of 1.7. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
Included in the full report
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