Customereye

W and P Compliance

Professional Services • United Kingdomwww.wandptraining.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
−27.3 vs. last month4.78 ★ average rating · 534 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#266of 517
Top 51% · Mid Pack
#1 (best)#517 (worst)
#264Peer
#265Peer
#266This company
#267Peer
#268Peer

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 12% negative

86%
positive
  • Positive86%
  • Neutral2%
  • Negative12%

Sentiment Balance

Covering November 2024 — 11 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 508 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.9%
Product Quality
18.9%
Loyalty
14.5%
Onboarding
10.0%
Pricing
7.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100
18/100
signal score
  • Built from a negative-review share of 18.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
83.0%
4
13.5%
3
2.8%
2
0.4%
1
0.4%

Based on 534 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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