Customereye

Onlinereality

Professional Services • United Kingdomwww.onlinereality.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

70/100
+8.3 vs. last month4.53 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#59of 517
Top 11% · Top Tier
#1 (best)#517 (worst)
#57Peer
#58Peer
#59This company
#60Peer
#61Peer

Overall Customer Sentiment

Category Leader

86% of reviews positive, 13% negative

86%
positive
  • Positive86%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.6%
Customer Support
17.6%
Product Quality
16.9%
Loyalty
12.0%
Response Speed
10.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW7/100
7/100
signal score
  • •Built from a negative-review share of 13.3% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
82.2%
4★
6.7%
3★
1.2%
2★
1.7%
1★
8.3%

Based on 600 analyzed reviews. Sentiment is improving: 90.9% of reviews in the last three months were positive, compared with 76.9% in the three months before that.

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