Wanderu

Flight & Hotel Booking • United Stateswww.wanderu.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+25.0 vs. last month4.39 ★ average rating · 1,128 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#182of 225

Top 81% · Bottom Tier

#1 (best)#225 (worst)

#180Peer

#181Peer

#182This company

#183Peer

#184Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 23% negative

75%

positive

Positive75%
Neutral2%
Negative23%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,071 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

24.3%

Pricing

16.2%

Loyalty

14.3%

Product Quality

13.1%

Response Speed

10.0%

Most feedback concerns Onboarding.

The most common complaint theme is Problem Resolution, making up 3.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 23.4% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

77.8%

4★

7.5%

3★

1.6%

2★

2.0%

1★

11.1%

Based on 1,128 analyzed reviews. Sentiment is holding steady: 71.4% of reviews in the last three months were positive, compared with 69.2% in the three months before that.

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