Customereye

Vivid Seats

Entertainment & Events • USwww.vividseats.com

Review data last updated .

Based on public reviews and response behavior.

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1,417 reviews over 3,948 days (about 11 per month). Busiest month: 12% of reviews. Languages: en 98%, unknown 2%, da 0%.

Overall Score

42/100
−13.7 vs. last month2.87 ★ average rating · 1,417 reviews
42/100 from 1,417 reviews over 58 months, high confidence.

Entertainment & Events average: score 60.7, rating 4.11 stars, reply rate 34.8%, over 1,178 ranked companies · benchmark 10 Oct 2026

Score

42.2

Industry average 60.7

18.5 below average

Rating

2.87

Industry average 4.11

1.24 below average

Reply rate

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Industry average 34.8%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#1002of 1178 ranked in Entertainment & Events
Top 85% · Bottom Tierup 46 from last month
#1 (best)#1178 (worst)
#1000Peer
#1001Peer
#1002This company
#1003Peer
#1004Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

45% of reviews positive, 53% negative

45%
positive
  • Positive45%
  • Neutral2%
  • Negative53%

Sentiment Balance

Covering September 2026 — 9 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 44% negative and 11% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Pricing
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Customer Support
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Product Quality
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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