Customereye

Vivid Seats

Entertainment & Events • USwww.vividseats.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

61/100
+7.5 vs. last month3.31 ★ average rating · 1,200 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#60of 322
Top 19% · Top Tier
#1 (best)#322 (worst)
#58Peer
#59Peer
#60This company
#61Peer
#62Peer

Overall Customer Sentiment

Category Leader

50% of reviews positive, 49% negative

50%
positive
  • Positive50%
  • Neutral2%
  • Negative49%

Sentiment Balance

Covering July 2026 — 32 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 34% of reviews in this period, with 59% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,158 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing
16.4%
Onboarding
15.6%
Customer Support
15.0%
Product Quality
13.1%
Loyalty
9.5%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 16.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100
69/100
signal score
  • Built from a negative-review share of 48.6% across this company's analyzed reviews.
  • 10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating
5
50.8%
4
5.8%
3
3.8%
2
2.9%
1
36.6%

Based on 1,200 analyzed reviews. Sentiment is holding steady: 40.0% of reviews in the last three months were positive, compared with 43.2% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis