Verizon Wireless

Mobile & Telecom • United Stateswww.verizonwireless.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

+3.4 vs. last month1.35 ★ average rating · 800 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#90of 114

Top 79% · Bottom Tier

#1 (best)#114 (worst)

#88Peer

#89Peer

#90This company

#91Peer

#92Peer

Overall Customer Sentiment

Below Average

25% of reviews positive, 73% negative

25%

positive

Positive25%
Neutral2%
Negative73%

Sentiment Balance

Covering August 2026 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 73% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 800 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.0%

Communication

15.8%

Loyalty

14.0%

Pricing

11.0%

Problem Resolution

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH93/100

93/100

signal score

•Built from a negative-review share of 73.1% across this company's analyzed reviews.
•43 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating

5★

4.9%

4★

1.4%

3★

3.4%

2★

4.8%

1★

85.6%

Based on 800 analyzed reviews. Sentiment is holding steady: 19.5% of reviews in the last three months were positive, compared with 22.1% in the three months before that.

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