ITV Hub

Mobile & Telecom • United Kingdomitv.com/hub/itv

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

33/100

1.17 ★ average rating · 622 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#102of 114

Top 89% · Bottom Tier

#1 (best)#114 (worst)

#100Peer

#101Peer

#102This company

#103Peer

#104Peer

Overall Customer Sentiment

Below Average

15% of reviews positive, 83% negative

15%

positive

Positive15%
Neutral2%
Negative83%

Sentiment Balance

Covering February 2025 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 617 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2025.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

22.7%

Product Quality

17.3%

Customer Support

15.3%

Problem Resolution

14.7%

Response Speed

14.1%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 22.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH79/100

79/100

signal score

•Built from a negative-review share of 83.1% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.2avg rating

5★

3.1%

4★

0.0%

3★

0.6%

2★

3.1%

1★

93.2%

Based on 622 analyzed reviews. Sentiment is improving: 80.0% of reviews in the last three months were positive, compared with 21.1% in the three months before that.

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