Vayama

Travel & Hospitality • Netherlandswww.vayama.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

30/100

1.15 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#148of 150

Top 99% · Bottom Tier

#1 (best)#150 (worst)

#146Peer

#147Peer

#148This company

#149Peer

#150Peer

Overall Customer Sentiment

Below Average

13% of reviews positive, 86% negative

13%

positive

Positive13%
Neutral2%
Negative86%

Sentiment Balance

Covering May 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 569 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Communication

20.3%

Customer Support

17.3%

Pricing

15.6%

Loyalty

15.2%

Response Speed

8.2%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 20.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100

70/100

signal score

•Built from a negative-review share of 50.0% across this company's analyzed reviews.
•32 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.1avg rating

5★

1.8%

4★

1.3%

3★

0.7%

2★

2.5%

1★

93.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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