Based on public reviews and response behavior.
100 reviews over 2,910 days (about 1.1 per month). Busiest month: 5% of reviews. Languages: en 98%, fr 1%, ja 1%.
Vaping & Smoking Alternatives average: score 63.2, rating 4.51 stars, reply rate 30.2%, over 586 ranked companies · benchmark 25 Oct 2026
Score
66.4
Industry average 63.2
3.2 above average
Rating
4.28
Industry average 4.51
0.23 below average
Reply rate
—
Industry average 30.2%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 25% negative
Covering August 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 33% negative and 33% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 586 ranked companies in Vaping & Smoking Alternatives (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 13% of reviews against an industry average of 30%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 57 mentions with a sentiment score of 79.95/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
