Based on public reviews and response behavior.
200 reviews over 17 days (about 358 per month). Busiest month: 97% of reviews — one month dominates this sample. Languages: en 100%.
Vaping & Smoking Alternatives average: score 59.5, rating 4.39 stars, reply rate 31.0%, over 524 ranked companies · benchmark 6 Oct 2026
Score
66.6
Industry average 59.5
7.1 above average
Rating
4.90
Industry average 4.39
0.51 above average
Reply rate
—
Industry average 31.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
85% of reviews positive, 13% negative
Covering September 2026 — 194 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 12% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 524 ranked companies in Vaping & Smoking Alternatives (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 57% of reviews against an industry average of 31%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 130 mentions with a sentiment score of 86.60/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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