Based on public reviews and response behavior.
100 reviews over 1,670 days (about 1.8 per month). Busiest month: 15% of reviews. Languages: en 97%, fr 3%.
Vaping & Smoking Alternatives average: score 59.1, rating 4.40 stars, reply rate 31.8%, over 456 ranked companies · benchmark 2 Oct 2026
Score
69.0
Industry average 59.1
9.9 above average
Rating
4.32
Industry average 4.40
0.08 below average
Reply rate
—
Industry average 31.8%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 17% negative
Covering January 2024 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 456 ranked companies in Vaping & Smoking Alternatives (benchmark 2 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 69.0 places the company in the top quarter of about 450 ranked Vaping & Smoking Alternatives companies (75th percentile: 68). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
The company replies to 6% of reviews against an industry average of 32%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
