Customereye

Validsteamkeys

Gaming & Esports • United Stateswww.validsteamkeys.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

45/100
+6.7 vs. last month3.76 ★ average rating · 591 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#210of 259
Top 81% · Bottom Tier
#1 (best)#259 (worst)
#208Peer
#209Peer
#210This company
#211Peer
#212Peer

Overall Customer Sentiment

Below Average

68% of reviews positive, 31% negative

68%
positive
  • Positive68%
  • Neutral1%
  • Negative31%

Sentiment Balance

Covering June 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 579 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
32.6%
Product Quality
27.7%
Loyalty
18.3%
Communication
4.9%
Response Speed
4.4%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 4.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH68/100
68/100
signal score
  • Built from a negative-review share of 51.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5
67.0%
4
0.8%
3
1.5%
2
2.9%
1
27.7%

Based on 591 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 70.0% in the three months before that.

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