Customereye

US Coachways

Auto Parts & Accessories • United Stateswww.uscoachways.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
−5.6 vs. last month4.15 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#78of 148
Top 53% · Mid Pack
#1 (best)#148 (worst)
#76Peer
#77Peer
#78This company
#79Peer
#80Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering October 2024 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 56% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 587 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
21.4%
Customer Support
19.6%
Loyalty
15.7%
Delivery Shipping
8.4%
Response Speed
8.0%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 8.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 20.3% across this company's analyzed reviews.
  • 9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
72.7%
4
6.2%
3
1.7%
2
2.2%
1
17.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 61.5% of reviews in the last three months were positive, compared with 59.3% in the three months before that.

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