US Mattress

Home & Living • United Stateswww.us-mattress.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

48/100

+75.0 vs. last month4.17 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#513of 675

Top 76% · Bottom Tier

#1 (best)#675 (worst)

#511Peer

#512Peer

#513This company

#514Peer

#515Peer

Overall Customer Sentiment

Below Average

72% of reviews positive, 27% negative

72%

positive

Positive72%
Neutral1%
Negative27%

Sentiment Balance

Covering September 2023 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.5%

Delivery Shipping

18.8%

Product Quality

11.9%

Onboarding

9.8%

Loyalty

8.9%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 18.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH66/100

66/100

signal score

•Built from a negative-review share of 37.3% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

71.5%

4★

6.3%

3★

5.0%

2★

2.3%

1★

14.8%

Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 45.5% in the three months before that.

Unlock full insights