Trooli

Software & Web Services • United Kingdomwww.trooli.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

+8.7 vs. last month4.25 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#209of 363

Top 58% · Mid Pack

#1 (best)#363 (worst)

#207Peer

#208Peer

#209This company

#210Peer

#211Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 21% negative

77%

positive

Positive77%
Neutral2%
Negative21%

Sentiment Balance

Covering November 2024 — 109 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 20% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.9%

Product Quality

14.5%

Response Speed

13.1%

Loyalty

10.5%

Communication

9.3%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 9.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 19.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

78.5%

4★

1.8%

3★

1.8%

2★

1.5%

1★

16.3%

Based on 600 analyzed reviews. Sentiment is slipping: 79.3% of reviews in the last three months were positive, compared with 87.1% in the three months before that.

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