Based on public reviews and response behavior.
1,256 reviews over 6,101 days (about 6.3 per month). Busiest month: 5% of reviews. Languages: en 100%, es 0%, fr 0%.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 15 Oct 2026
Score
31.6
Industry average 66.3
34.7 below average
Rating
2.83
Industry average 4.29
1.46 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
38% of reviews positive, 60% negative
Covering August 2026 — 35 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 26% of reviews in this period, with 71% negative and 3% neutral.
Share of theme mentions
Themes extracted from 1,256 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.192 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.239). Review the worst months in the trend data to identify specific operational or product issues.
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