Travelocity

Flight & Hotel Bookingwww.travelocity.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

−2.8 vs. last month2.01 ★ average rating · 1,253 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#202of 225

Top 90% · Bottom Tier

#1 (best)#225 (worst)

#200Peer

#201Peer

#202This company

#203Peer

#204Peer

Overall Customer Sentiment

Below Average

30% of reviews positive, 69% negative

30%

positive

Positive30%
Neutral2%
Negative69%

Sentiment Balance

Covering August 2026 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,201 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

17.5%

Customer Support

16.5%

Pricing

15.5%

Communication

11.4%

Response Speed

10.2%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 17.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH89/100

89/100

signal score

•Built from a negative-review share of 68.5% across this company's analyzed reviews.
•58 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.0avg rating

5★

20.6%

4★

2.2%

3★

3.4%

2★

5.5%

1★

68.4%

Based on 1,253 analyzed reviews. Sentiment is holding steady: 51.2% of reviews in the last three months were positive, compared with 52.1% in the three months before that.

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