Customereye

Training Strategies

Schools & Academic Education • United Kingdomwww.trainingstrategies.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
−25.0 vs. last month4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#107of 203
Top 53% · Mid Pack
#1 (best)#203 (worst)
#105Peer
#106Peer
#107This company
#108Peer
#109Peer

Overall Customer Sentiment

Mid Pack

90% of reviews positive, 9% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering July 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
30.0%
Product Quality
27.2%
Loyalty
13.8%
Pricing
6.8%
Onboarding
5.2%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 4.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW8/100
8/100
signal score
  • Built from a negative-review share of 14.3% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
87.3%
4
3.7%
3
1.5%
2
0.2%
1
7.3%

Based on 600 analyzed reviews. Sentiment is improving: 62.5% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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