Towelsoft

Beauty & Wellness • High Wycombewww.towelsoft.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

72/100

−5.5 vs. last month4.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#38of 351

Top 11% · Top Tier

#1 (best)#351 (worst)

#36Peer

#37Peer

#38This company

#39Peer

#40Peer

Overall Customer Sentiment

Category Leader

91% of reviews positive, 8% negative

91%

positive

Positive91%
Neutral2%
Negative8%

Sentiment Balance

Covering July 2020 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 0% negative and 11% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2020.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

25.3%

Delivery Shipping

19.6%

Response Speed

15.9%

Customer Support

12.2%

Loyalty

10.6%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100

16/100

signal score

•Built from a negative-review share of 15.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

86.7%

4★

9.5%

3★

1.7%

2★

1.3%

1★

0.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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