Based on public reviews and response behavior.
200 reviews over 34 days (about 179 per month). Busiest month: 52% of reviews — one month dominates this sample. Languages: en 100%.
Beauty & Wellness average: score 64.6, rating 4.22 stars, reply rate 38.6%, over 2,561 ranked companies · benchmark 23 Oct 2026
Score
71.8
Industry average 64.6
7.2 above average
Rating
4.56
Industry average 4.22
0.34 above average
Reply rate
—
Industry average 38.6%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 20% negative
Covering September 2026 — 103 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 17% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,561 ranked companies in Beauty & Wellness (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 99% of reviews against an industry average of 39%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 82 mentions with a sentiment score of 86.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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