Based on public reviews and response behavior.
600 reviews over 618 days (about 30 per month). Busiest month: 7% of reviews.
Flight & Hotel Booking average: score 66.3, rating 4.28 stars, reply rate 42.1%, over 1,794 ranked companies · benchmark 14 Oct 2026
Score
60.8
Industry average 66.3
5.5 below average
Rating
4.80
Industry average 4.28
0.52 above average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
95% of reviews positive, 5% negative
Covering October 2024 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,794 ranked companies in Flight & Hotel Booking (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 4% of reviews against an industry average of 42%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Loyalty" is the strongest recurring theme in the reviews: 363 mentions with a sentiment score of 94.00/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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