Customereye

TilesDirect™

Home & Living • Sorrentowww.tilesdirect.net

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

65/100
+33.4 vs. last month4.48 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#133of 675
Top 20% · Top Tier
#1 (best)#675 (worst)
#131Peer
#132Peer
#133This company
#134Peer
#135Peer

Overall Customer Sentiment

Category Leader

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 587 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.1%
Product Quality
17.0%
Customer Support
15.4%
Response Speed
12.1%
Loyalty
9.2%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100
23/100
signal score
  • •Built from a negative-review share of 31.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
79.5%
4★
6.7%
3★
3.7%
2★
3.0%
1★
7.2%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 71.4% in the three months before that.

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