Based on public reviews and response behavior.
600 reviews over 2,081 days (about 8.8 per month). Busiest month: 24% of reviews.
Home & Living average: score 66.8, rating 4.46 stars, reply rate 46.2%, over 4,741 ranked companies · benchmark 12 Oct 2026
Score
49.6
Industry average 66.8
17.2 below average
Rating
4.13
Industry average 4.46
0.33 below average
Reply rate
—
Industry average 46.2%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 22% negative
Covering August 2024 — 42 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 14% negative and 2% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 4,741 ranked companies in Home & Living (benchmark 12 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 49.6 sits in the bottom quarter of about 4,700 ranked Home & Living companies (25th percentile: 57, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
"Delivery Shipping" is the strongest recurring theme in the reviews: 386 mentions with a sentiment score of 70.50/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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