Customereye

TicketPlan

Entertainment & Events • United Kingdomwww.ticketplangroup.com

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 167 days (about 36 per month). Busiest month: 23% of reviews. Languages: en 98%, de 3%.

Overall Score

59/100
Short observation window (167 days)
+2.4 vs. last month3.88 ★ average rating · 200 reviews
59/100 from 200 reviews over 6 months, moderate confidence. trend not shown: window under six months.

Entertainment & Events average: score 60.5, rating 4.10 stars, reply rate 35.2%, over 1,093 ranked companies · benchmark 8 Oct 2026

Score

58.7

Industry average 60.5

1.8 below average

Rating

3.88

Industry average 4.10

0.22 below average

Reply rate

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Industry average 35.2%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#611of 1093 ranked in Entertainment & Events
Top 56% · Mid Packup 91 from last month
#1 (best)#1093 (worst)
#609Peer
#610Peer
#611This company
#612Peer
#613Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

58% of reviews positive, 42% negative

57%
positive
  • Positive57%
  • Neutral1%
  • Negative42%

Sentiment Balance

Covering September 2026 — 21 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 52% of reviews in this period, with 48% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 6 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Response Speed
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Customer Support
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Onboarding
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Loyalty
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Product Quality
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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