Software & Web Services • United Kingdomwww.threebroadband.co.uk
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 471 days (about 39 per month). Busiest month: 9% of reviews.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026
Score
19.4
Industry average 61.8
42.4 below average
Rating
1.40
Industry average 4.15
2.75 below average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
22% of reviews positive, 77% negative
Covering November 2024 — 27 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 26% of reviews in this period, with 70% negative and 4% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,146 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.214 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.194). Review the worst months in the trend data to identify specific operational or product issues.
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