Three broadband

Software & Web Services • United Kingdomwww.threebroadband.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

19/100

+8.4 vs. last month1.40 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#363of 363

Top 100% · Bottom Tier

#1 (best)#363 (worst)

#359Peer

#360Peer

#361Peer

#362Peer

#363This company

Overall Customer Sentiment

Below Average

22% of reviews positive, 77% negative

22%

positive

Positive22%
Neutral1%
Negative77%

Sentiment Balance

Covering November 2024 — 27 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 26% of reviews in this period, with 70% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.6%

Loyalty

14.6%

Communication

11.9%

Problem Resolution

11.5%

Product Quality

11.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH75/100

75/100

signal score

•Built from a negative-review share of 65.0% across this company's analyzed reviews.
•39 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating

5★

6.5%

4★

2.2%

3★

1.5%

2★

4.2%

1★

85.7%

Based on 600 analyzed reviews. Sentiment is improving: 12.7% of reviews in the last three months were positive, compared with 5.7% in the three months before that.

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