fios.verizon.com

Software & Web Services • United Statesfios.verizon.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

40/100

+14.3 vs. last month3.12 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#329of 363

Top 91% · Bottom Tier

#1 (best)#363 (worst)

#327Peer

#328Peer

#329This company

#330Peer

#331Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 41% negative

59%

positive

Positive59%
Neutral1%
Negative41%

Sentiment Balance

Covering August 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 86% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 578 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.4%

Loyalty

12.1%

Product Quality

11.3%

Pricing

9.9%

Communication

9.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 26.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100

64/100

signal score

•Built from a negative-review share of 28.7% across this company's analyzed reviews.
•21 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

45.8%

4★

6.0%

3★

3.0%

2★

4.2%

1★

41.0%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 5.6% in the three months before that.

Unlock full insights