The Wine Society

Food & Beverage • United Kingdomwww.thewinesociety.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

−22.2 vs. last month4.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#331of 551

Top 60% · Mid Pack

#1 (best)#551 (worst)

#329Peer

#330Peer

#331This company

#332Peer

#333Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%

positive

Positive83%
Neutral1%
Negative16%

Sentiment Balance

Covering December 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.4%

Product Quality

17.8%

Customer Support

13.2%

Pricing

10.7%

Loyalty

9.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW10/100

10/100

signal score

•Built from a negative-review share of 20.3% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

87.8%

4★

4.7%

3★

1.3%

2★

1.7%

1★

4.5%

Based on 600 analyzed reviews. Sentiment is improving: 95.3% of reviews in the last three months were positive, compared with 88.0% in the three months before that.

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