Based on public reviews and response behavior.
71 reviews over 2,326 days (about 0.9 per month). Busiest month: 18% of reviews. Languages: en 100%.
Vaping & Smoking Alternatives average: score 63.2, rating 4.51 stars, reply rate 30.2%, over 586 ranked companies · benchmark 25 Oct 2026
Score
67.1
Industry average 63.2
3.9 above average
Rating
4.44
Industry average 4.51
0.07 below average
Reply rate
—
Industry average 30.2%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
79% of reviews positive, 20% negative
Covering November 2022 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 17% negative and 17% neutral.
Share of theme mentions
Themes extracted from 71 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 586 ranked companies in Vaping & Smoking Alternatives (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.195 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 30%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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