The Sweet Store

Food & Beverage • United Kingdomwww.thesweetstore.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

+9.0 vs. last month4.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#186of 551

Top 34% · Upper Half

#1 (best)#551 (worst)

#184Peer

#185Peer

#186This company

#187Peer

#188Peer

Overall Customer Sentiment

Above Average

91% of reviews positive, 9% negative

91%

positive

Positive91%
Neutral1%
Negative9%

Sentiment Balance

Covering December 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 0% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.9%

Product Quality

20.7%

Response Speed

17.3%

Loyalty

11.2%

Customer Support

8.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100

21/100

signal score

•Built from a negative-review share of 20.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

90.8%

4★

5.5%

3★

0.7%

2★

0.8%

1★

2.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.3% of reviews in the last three months were positive, compared with 96.5% in the three months before that.

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