Legal & Compliance • United Kingdomwww.themotorombudsman.org
Review data last updated .
Based on public reviews and response behavior.
200 reviews over 81 days (about 75 per month). Busiest month: 41% of reviews. Languages: en 94%, unknown 6%, da 1%.
Legal & Compliance average: score 70.0, rating 4.51 stars, reply rate 50.5%, over 1,072 ranked companies · benchmark 30 Oct 2026
Score
42.7
Industry average 70.0
27.3 below average
Rating
2.69
Industry average 4.51
1.82 below average
Reply rate
—
Industry average 50.5%
not measured
Among ranked Legal & Compliance companies
Only companies with enough recent, scoreable reviews are ranked.
32% of reviews positive, 66% negative
Covering September 2026 — 23 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 52% of reviews in this period, with 44% negative and 4% neutral.
Based on 4 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 200 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,072 ranked companies in Legal & Compliance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around loyalty scores -0.256 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 42.7 sits in the bottom quarter of about 1,100 ranked Legal & Compliance companies (25th percentile: 61, median: 73). The weakest topic and the reply rate are the two levers that move this score fastest.
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