Based on public reviews and response behavior.
682 reviews.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 23 Oct 2026
Score
78.1
Industry average 64.8
13.3 above average
Rating
4.53
Industry average 4.32
0.21 above average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
71% of reviews positive, 27% negative
Covering May 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes extracted from 682 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Deploy an automated transactional email and SMS system that sends immediate order confirmation with order number within 60 seconds of purchase, followed by fulfillment milestone alerts (packed, shipped, out for delivery). Integrate address validation at checkout using USPS or SmartyStreets API to flag errors before submission.
The 0.0% reply rate over the last 12 months is a critical reputational vulnerability. Assign a dedicated CX team member or use a monitored AI-assisted triage tool to respond to all 1-star and 2-star reviews within 24 hours and 4-star and 5-star reviews within 72 hours.
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