Computers & Hardware • United Kingdomwww.thebigphonestore.co.uk
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 221 days (about 83 per month). Busiest month: 18% of reviews.
Computers & Hardware average: score 57.2, rating 4.28 stars, reply rate 30.4%, over 247 ranked companies · benchmark 6 Oct 2026
Score
55.7
Industry average 57.2
1.5 below average
Rating
4.73
Industry average 4.28
0.45 above average
Reply rate
—
Industry average 30.4%
not measured
Among ranked Computers & Hardware companies
Only companies with enough recent, scoreable reviews are ranked.
88% of reviews positive, 11% negative
Covering November 2024 — 51 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 8% negative and 2% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 247 ranked companies in Computers & Hardware (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.153). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 100% of reviews against an industry average of 30%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
