Customereye

Thane Direct UK

Home & Living • United Kingdomwww.thanedirect.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

46/100
−1.0 vs. last month4.21 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#550of 675
Top 81% · Bottom Tier
#1 (best)#675 (worst)
#548Peer
#549Peer
#550This company
#551Peer
#552Peer

Overall Customer Sentiment

Below Average

68% of reviews positive, 31% negative

68%
positive
  • Positive68%
  • Neutral2%
  • Negative31%

Sentiment Balance

Covering November 2024 — 16 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.8%
Customer Support
15.8%
Response Speed
13.8%
Product Quality
11.1%
Onboarding
9.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 7.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100
51/100
signal score
  • •Built from a negative-review share of 45.3% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5★
71.8%
4★
7.0%
3★
4.0%
2★
4.3%
1★
12.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 81.0% of reviews in the last three months were positive, compared with 83.6% in the three months before that.

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