TextbookRush

Media & Content • USwww.textbookrush.com

Review data last updated July 3, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

42/100

+5.0 vs. last month4.00 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#148of 172

Top 86% · Bottom Tier

#1 (best)#172 (worst)

#146Peer

#147Peer

#148This company

#149Peer

#150Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 37% negative

60%

positive

Positive60%
Neutral3%
Negative37%

Sentiment Balance

Covering September 2024 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 45% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 482 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

17.0%

Response Speed

15.7%

Loyalty

14.1%

Onboarding

12.3%

Pricing

12.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 17.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100

51/100

signal score

•Built from a negative-review share of 37.2% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

66.8%

4★

6.7%

3★

3.7%

2★

5.2%

1★

17.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 76.5% of reviews in the last three months were positive, compared with 79.8% in the three months before that.

Unlock full insights