Customereye

Oldspeakbookshop

Media & Contentwww.oldspeakbookshop.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

107 reviews over 368 days (about 8.8 per month). Busiest month: 85% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

58/100
Short observation window (368 days)
−72.3 vs. last month4.62 ★ average rating · 107 reviews
58/100 from 107 reviews over 3 months, limited confidence. trend not shown: window under six months. one month holds 85% of the reviews.

Media & Content average: score 61.5, rating 4.08 stars, reply rate 32.3%, over 1,059 ranked companies · benchmark 23 Oct 2026

Score

57.8

Industry average 61.5

3.7 below average

Rating

4.62

Industry average 4.08

0.54 above average

Reply rate

—

Industry average 32.3%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#662of 1059 ranked in Media & Content
Top 63% · Mid Packdown 277 from last month
#1 (best)#1059 (worst)
#660Peer
#661Peer
#662This company
#663Peer
#664Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 13% negative

87%
positive
  • Positive87%
  • Neutral0%
  • Negative13%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Customer Support
Hidden
Loyalty
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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