Test Equipment Depot

Professional Services • United Stateswww.testequipmentdepot.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

4.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#448of 517

Top 87% · Bottom Tier

#1 (best)#517 (worst)

#446Peer

#447Peer

#448This company

#449Peer

#450Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 31% negative

67%

positive

Positive67%
Neutral3%
Negative31%

Sentiment Balance

Covering May 2023 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 577 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.1%

Response Speed

15.1%

Product Quality

12.3%

Pricing

12.3%

Loyalty

10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 4.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100

32/100

signal score

•Built from a negative-review share of 26.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

81.8%

4★

8.2%

3★

3.2%

2★

2.0%

1★

4.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 66.7% of reviews in the last three months were positive, compared with 62.5% in the three months before that.

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