Customereye

Brain Wellness

Healthcare & Medical • United Stateswww.test-iq.org

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

42/100
−25.0 vs. last month3.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#562of 615
Top 91% · Bottom Tier
#1 (best)#615 (worst)
#560Peer
#561Peer
#562This company
#563Peer
#564Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 38% negative

59%
positive
  • Positive59%
  • Neutral3%
  • Negative38%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing
19.7%
Onboarding
15.3%
Customer Support
14.4%
Loyalty
13.2%
Response Speed
12.9%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 19.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • Built from a negative-review share of 40.0% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating
5
54.2%
4
11.5%
3
2.8%
2
3.5%
1
28.0%

Based on 600 analyzed reviews. Sentiment is improving: 27.3% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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