Healthcare & Medical • United Stateswww.questdiagnostics.com
Review data last updated .
Based on public reviews and response behavior.
182 reviews over 3,068 days (about 1.8 per month). Busiest month: 31% of reviews. Languages: en 78%, unknown 20%, es 2%.
Healthcare & Medical average: score 65.8, rating 4.32 stars, reply rate 44.2%, over 3,059 ranked companies · benchmark 23 Oct 2026
Score
26.8
Industry average 65.8
39.0 below average
Rating
2.09
Industry average 4.32
2.23 below average
Reply rate
—
Industry average 44.2%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
31% of reviews positive, 67% negative
Covering August 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.
Share of theme mentions
Themes extracted from 182 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,059 ranked companies in Healthcare & Medical (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.404 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 26.8 sits in the bottom quarter of about 3,100 ranked Healthcare & Medical companies (25th percentile: 57, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
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