Customereye

TaxAct

Finance & Insurancewww.taxact.com

Review data last updated .

Based on public reviews and response behavior.

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1,103 reviews over 193 days (about 174 per month). Busiest month: 68% of reviews — one month dominates this sample. Languages: en 86%, unknown 14%.

Overall Score

75/100
+5.9 vs. last month3.82 ★ average rating · 1,103 reviews
75/100 from 1,103 reviews over 7 months, high confidence. one month holds 68% of the reviews.

Finance & Insurance average: score 58.5, rating 4.09 stars, reply rate 40.6%, over 1,022 ranked companies · benchmark 16 Sept 2026

Score74.5vs 58.516.0Rating3.82vs 4.090.27Reply ratevs 40.6%

Competitive Performance Rank

Among ranked Finance & Insurance companies

#132of 1022 ranked in Finance & Insurance
Top 13% · Top Tier
#1 (best)#1022 (worst)
#130Peer
#131Peer
#132This company
#133Peer
#134Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

60% of reviews positive, 39% negative

60%
positive
  • Positive60%
  • Neutral1%
  • Negative39%

Sentiment Balance

Covering July 2026 — 36 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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