Based on public reviews and response behavior.
1,514 reviews over 511 days (about 90 per month). Busiest month: 39% of reviews. Languages: en 94%, unknown 5%, es 1%.
Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.3%, over 2,001 ranked companies · benchmark 6 Oct 2026
Score
74.4
Industry average 62.9
11.5 above average
Rating
4.56
Industry average 4.27
0.29 above average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 28% negative
Covering August 2026 — 30 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,514 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,001 ranked companies in Finance & Insurance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 74.4 places the company in the top quarter of about 2,000 ranked Finance & Insurance companies (75th percentile: 73). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
"Customer Support" is the strongest recurring theme in the reviews: 716 mentions with a sentiment score of 82.25/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
