Customereye

Hampshire Trust Bank (HTB)

Finance & Insurancehtb.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 231 days (about 26 per month). Busiest month: 24% of reviews. Languages: en 100%.

Overall Score

68/100
+5.4 vs. last month4.20 ★ average rating · 200 reviews
68/100 from 200 reviews over 8 months, moderate confidence.

Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.2%, over 1,998 ranked companies · benchmark 5 Oct 2026

Score

68.0

Industry average 62.9

5.1 above average

Rating

4.20

Industry average 4.27

0.07 below average

Reply rate

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Industry average 49.2%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#797of 1998 ranked in Finance & Insurance
Top 40% · Upper Half
#1 (best)#1998 (worst)
#795Peer
#796Peer
#797This company
#798Peer
#799Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative25%

Sentiment Balance

Covering September 2026 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Onboarding
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Communication
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Customer Support
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Response Speed
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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