Customereye

PayStream

Finance & Insurance • United Kingdompaystream.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

68/100
+2.2 vs. last month4.75 ★ average rating · 615 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#68of 373
Top 18% · Top Tier
#1 (best)#373 (worst)
#66Peer
#67Peer
#68This company
#69Peer
#70Peer

Overall Customer Sentiment

Category Leader

83% of reviews positive, 14% negative

83%
positive
  • Positive83%
  • Neutral2%
  • Negative14%

Sentiment Balance

Covering November 2024 — 16 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
30.6%
Loyalty
17.1%
Product Quality
13.4%
Response Speed
10.1%
Onboarding
9.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100
16/100
signal score
  • •Built from a negative-review share of 14.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
90.2%
4★
4.6%
3★
0.0%
2★
0.7%
1★
4.6%

Based on 615 analyzed reviews. Sentiment is holding steady: 93.8% of reviews in the last three months were positive, compared with 97.7% in the three months before that.

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