Take Charge America

Finance & Insurance • Phoenixwww.takechargeamerica.org

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

−8.3 vs. last month4.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#182of 373

Top 49% · Upper Half

#1 (best)#373 (worst)

#180Peer

#181Peer

#182This company

#183Peer

#184Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 12% negative

87%

positive

Positive87%
Neutral2%
Negative12%

Sentiment Balance

Covering August 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.1%

Loyalty

19.5%

Pricing

15.6%

Product Quality

13.0%

Onboarding

8.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100

28/100

signal score

•Built from a negative-review share of 13.0% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

92.3%

4★

4.5%

3★

1.5%

2★

1.0%

1★

0.7%

Based on 600 analyzed reviews. Sentiment is slipping: 94.1% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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