Customereye

www.swimshop.co.uk

Apparel & Fashionwww.swimshop.co.uk

Review data last updated .

Based on public reviews and response behavior.

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2,932 days of reviews, with a sparse monthly review flow. Busiest month: 69% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

42/100
+24.6 vs. last month3.97 ★ average rating
42/100 from public reviews over 2 months, limited confidence. no reviews in the last 12 months. one month holds 69% of the reviews.

These figures describe an earlier period, not the last 12 months.

Apparel & Fashion average: score 61.3, rating 4.02 stars, reply rate 35.3%, over 3,009 ranked companies · benchmark 4 Nov 2026

Score

42.3

Industry average 61.3

19.0 below average

Rating

3.97

Industry average 4.02

0.05 below average

Reply rate

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Industry average 35.3%

not measured

Competitive Performance Rank

Not ranked

no reviews in the last 12 months

Overall Customer Sentiment

Below Average

62% of reviews positive, 34% negative

62%
positive
  • Positive62%
  • Neutral4%
  • Negative34%

Sentiment Balance

Covering June 2014, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
Hidden

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Loyalty
Hidden
Customer Support
Hidden
Product Quality
Hidden
Response Speed
Hidden
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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